May 2018 update

About Our Cookies and Privacy Policy

This Cookies and Privacy Policy applies to Ubiqus Belgium (“us”, “we”, “our”, “Ubiqus”). We are a public limited liability company under Belgian law having its registered office at Olmenstraat 64, 1930 Zaventem (Belgium), with company number 0806 056 934.
As a data controller, we respect your privacy and undertake to handle your personal information in accordance with the General Data Protection Regulation adopted by the European Parliament on 14 April 2016 and all other applicable legislation and regulations.
This Cookies and Privacy Policy explains how we manage the personal information that we collect about you. Please read this Cookies and Privacy Policy before using our website www.ubiqus.be or submitting any personal information. By using our website, you are accepting the practices described in this Cookies and Privacy Policy.
You are encouraged to consult our Cookies and Privacy Policy whenever you visit our website to make sure that you understand how the personal information you provide will be used.

Collection of your personal information

No personal information is collected when you simply visit our website.
We and/or our third-party service providers may collect your personal information:
(a) directly from you;
(b) when you register as a member on our newsletter distribution list;
(c) when you request a price quote or information via our website;
(d) when you apply for employment with us;
(e) when you interact with our Customer Services Team.
The information collected may include your name, job title, company name, VAT number, mailing address, telephone number, professional email address and other details relating to the order, its execution and delivery.
If you choose not to provide us with your personal information, we may not be able to provide the information or service you require, or to deliver the required services or information.

Data controller

The data controller is the company Ubiqus Belgium, having its registered office at Olmenstraat 64, 1930 Zaventem (Belgium).
Email: infobelgium@ubiqus.com – Tel.: +32 2 725 23 70

Use and disclosure of personal information

We may disclose your personal information to our related entities. You acknowledge and consent that by providing your personal information to us we may use and disclose it for the purposes for which it was collected or for a related purpose, such as to:
(a) facilitate and process your order;
(b) carry out or reply to your requests;
(c) enable our third party service providers to provide and improve our services and analyse trends in sales, as well as better understand our customers’ needs or develop, improve and market our goods and services;
(d) comply with regulatory reporting requirements and our legal obligations;
(e) assist various regulatory bodies and law enforcement officials and investigators to protect us/you against fraud and for related security purposes;
(f) where you have provided your consent, include it in our database for use by us or within the framework of direct marketing campaigns to inform you of promotions, products and services we think may interest you;
(g) seek your feedback in relation to customer satisfaction and our relationship with you;
(h) carry out internal accounting and sales administration activities;
(i) monitor or improve the quality and type of service we provide to you;
(j) transfer it to our successors and/or any party that may purchase all or part of our business;
(k) better understand your preferences.

Our third-party service providers are organisations that may assist us with research, mail and delivery, security, professional advisory services, banking, payment processing or technology services. Where we call on third-party service providers to perform services for us, those third parties may be required to handle your personal information. Under these circumstances, those third parties must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this takes place.
Other than the above, we will not disclose your personal information without your consent, unless disclosure is necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected breach of any of the Website Terms of Use or our Terms and Conditions of Sale.
Any modification to the laws governing the handling of personal information will take precedence over this Cookies and Privacy Policy insofar as there is any inconsistency.

Provision of personal information about another person

You represent to us that where you provide personal information to us about another person you are authorised to provide that information to us, that you have informed that person of how we use and disclose this information, and that such person can gain access to such information.

Security of your personal information

We have implemented appropriate physical, electronic and team management security procedures in order to protect personal information from loss, misuse, alteration or destruction. Access to your personal information is limited to those persons who specifically need it to carry out their duties.
We take reasonable steps to destroy or anonymise your personal information where it is no longer required and to protect your personal information from unauthorised access, disclosure, loss, misuse and alteration.

Access to personal data and accuracy

You have the following rights regarding your Personal Information, which you can exercise by writing to us at the postal address mentioned above.
You have the right to access Personal Information about yourself. However, due to our obligation of security and confidentiality in the processing of personal data, you are informed that your request will be processed subject to you providing proof of your identity, including the production of a scan or copy of your valid identity document.
We are entitled, where appropriate, to refuse manifestly abusive requests (in terms of their number or repetitive or systematic nature).
Under this right, the law entitles you to request the rectification, updating, blocking or deletion of data concerning you that may prove to be inaccurate, erroneous, incomplete or obsolete. You can also set out general and specific instructions concerning the fate of personal data after your death. Where applicable, the heirs of a deceased person may demand that the death of their relative be taken into consideration and/or that the necessary updates be made.
You have the right to block the use of your data, but this right only applies in one of the following two situations:
• where the exercising of this right is based on legitimate reasons; or
• where the exercising of this right is intended to prevent the data collected from being used for sales prospecting purposes.
We undertake to respond to your request for access, rectification or blocking or any other additional request for information within a reasonable period, which will not exceed 1 month from receipt of your request.
We take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date. To assist us in this, please provide us with correct information and notify us if your details change. You may update your details at any time by accessing your client account or by contacting our Customer Services Team.

Our use of cookies

A cookie is a small text file containing information that is placed on a computer’s hard drive which can be retrieved later on by web page servers. We use cookies to enhance your experience and convenience when visiting our website and do not use cookies to record any personal information.
Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information you have downloaded. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.
You may refuse to accept cookies by activating that setting on your browser. However, if you activate this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it refuses cookies, our system will issue you with a cookie when you log on to our website and have consented to the use of cookies. The cookie is used to identify a specific user during a session on our website, e.g. when a user is logged on to the website, it will be used to identify what permissions that user has and what items are in that user’s shopping cart. The cookie will be deleted at the end of the website session.
Some cookies require your prior consent. This requirement applies to cookies that are issued by third parties and that are described as “persistent” to the extent that they remain on your device until they are deleted or expire.
As such cookies are issued by third parties, their use and storage are subject to their own privacy policies, to which you will find a link to below. This cookie family includes audience measurement cookies (notably Google Analytics), advertising cookies (notably Google Adwords), as well as social network sharing cookies (notably from Facebook, YouTube, Twitter and LinkedIn).
Audience measurement cookies collect statistics about visits and the use of various elements of the website (such as the contents/pages you have visited). These data contribute to improving the ergonomics of the Ubiqus Belgium website. A Google Analytics audience measurement tool is used on this website.
Social network sharing cookies are issued and managed by the publisher of the social network in question. Subject to your consent, these cookies allow you to easily share some of the content published on the Ubiqus Belgium site, in particular through a sharing button according to the social network concerned. Four types of social network sharing cookies may be present on our site:
• LinkedIn, whose cookie policy can be found here: https://www.linkedin.com/legal/cookie-policy?_l=en_EN
• Twitter, for which you will find the options for controlling or restricting the use of cookies, as well as the cookie use policy: https://support.twitter.com/articles/20170518#
• YouTube, for which you will find the help required to delete cookies using the Google Chrome browser by clicking on the following link: https://support.google.com/youtube/answer/32050?hl=en, but also the complete cookie policy from the following link: https://policies.google.com/technologies/cookies?hl=en-GB
• Google+, whose cookie policy you can find here: https://policies.google.com/technologies/cookies?hl=en
• Facebook, whose cookie policy you can view by clicking on the following link: https://www.facebook.com/policies/cookies/
We use remarketing with Google Analytics and/or Google Adwords to promote our products or services online. Third-party providers, including Google, may display our ads on websites. We and third-party providers, including Google, jointly use proprietary cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) to obtain information, optimise and display ads based on visitors’ visits to our site.
Internet users can disable the use of cookies by Google and Google Analytics via the page https://www.google.com/settings/ads. You can also disable the use of cookies by a third party provider on the Network Advertising Initiative disabling page: http://optout.networkadvertising.org/?c=1#!/
Internet users can block the use of their data by Google Analytics JavaScript files. More information about the browser add-on for Google Analytics deactivation: https://tools.google.com/dlpage/gaoptout/

Linked sites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please read these policies before you submit any personal data to these websites.

Transmission of your data

While care is taken to protect your personal information received from you via our website, no data transmission over the internet can be guaranteed as 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us. Once we receive your personal information, we are required to protect it in accordance with applicable legislation.

Where we store your personal data

The data we collect from you are stored within the European Economic Area (EEA). If we intend to transfer your information outside the EEA we will always obtain your consent first.

Changes to our policy

From time to time, it may be necessary for us to review and revise this Cookies and Privacy Policy. We reserve the right to change our Cookies and Privacy Policy at any time. Amendments or replacements of the Cookies and Privacy Policy will be posted on our website. Your use of our website will entail your acceptance of any revisions, amendments or replacement of the Cookies and Privacy Policy.

Direct marketing

You have the right to ask us not to use your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purpose. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting our Customer Services Team. All emails and newsletters from this website allow you to opt-out of receiving further mailings by clicking on the link provided or replying “unsubscribe” or “stop”.

Interpretation

All the terms and conditions set out in this Cookies and Privacy Policy will have the same meaning in this Cookies and Privacy Policy as is given to those terms and conditions in the Website Terms of Use and Online Sale Terms.

Privacy complaint process

If you wish to submit a complaint about how your personal data have been processed, please contact us or write to us.
If your personal data have not been processed appropriately, we will take steps to remedy the situation within a reasonable timeframe.